Frequently Asked Questions

Where do you ship?

We ship to delivery addresses in Canada.

How long does shipping take?

Processing normally takes 1–2 business days. Estimated transit after shipment is 4–6 business days. Weekends and Canadian statutory holidays are excluded, and delivery dates are estimates.

How do I track an order?

When tracking is available, we send it to the email address used for the order after shipment.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but changes and cancellations cannot be guaranteed once processing begins or the order ships.

How do returns work?

Request an eligible return within 30 days after delivery. The item must be unused, in its original condition and packaging, with an order number or proof of purchase. We provide instructions or a prepaid label for an approved return.

When will I receive my refund?

After an eligible return is received and approved, the refund is sent to the original payment method within 10 business days. Your bank or payment provider may need additional posting time.

What if an item is damaged, missing or incorrect?

Contact us promptly with the order number and clear photos so we can review the issue.

Which payment methods can I use?

The payment methods currently available for your order are shown at checkout. All checkout amounts are shown in CAD unless checkout states otherwise.

How can I contact you?

Stanley1913
780 Logan Ave, Toronto, Ontario, M4K 3C9, Canada
Email: Support@Stanleybay1856.com
Phone: (782) 959-6549